Customer Support Representative

We are looking for a customer-focused and professional Customer Support Executive to handle customer queries, service-related concerns, follow-ups, and general customer support activities. The candidate will be responsible for maintaining strong customer relationships and ensuring a positive customer experience.

Key Responsibilities
Handle customer calls, emails, WhatsApp messages, and walk-in queries professionally.
Respond to customer questions regarding vehicle servicing, maintenance, appointments, billing, and other dealership services.
Schedule and coordinate service appointments with customers.
Follow up with customers regarding service appointments, vehicle status, delivery, and feedback.
Maintain accurate records of customer interactions and complaints.
Register and resolve customer complaints by coordinating with the relevant departments.
Escalate unresolved or critical customer issues to the appropriate senior/team member.
Conduct customer follow-ups after vehicle servicing to obtain feedback.
Maintain customer satisfaction and build long-term customer relationships.