Telecalling Manager

•   Place phone calls to potential clients from our computerized directory
•   Perform script (with necessary adjustments) to ensure consistency of sales program
•   Answer potential clients’ questions about home improvement projects or goals
•   Generate  leads.
•   Set appointments with prospective customers based on our associates’ schedules
•   Maintain computer, telephone and other equipment
•   Train other telemarketers when required
•   Communicate any problems, concerns or questions to supervisory staff
•   Refer customer complaints to supervisor for quality control
•   Communicate respectfully and politely with potential customers at all times