Non - Voice Chat Process

RESPONSIBILITIES
o    Ability to build a rapport with customers
o    Simple, clear, and customer-centric communication
o    Critical thinking skills
o    Excellent listening skills and ability to empathize with customers’  needs
o    Work with the intention of benefiting the customer 
o    Excellent business communication skills
o    Problem-solving abilities 
o    Time management skills 
o    Storytelling skills
o    Ability to work in a collaborative environment
o    Conflict resolution skills