Customer Support Representative

We are looking for Customer Support Executive for IT WEB SERVICES. The candidate must have good communication skills with an good command in English.

Major

Key Responsibilities

• # Understand the product scope & USP's
• # Provide product training & demonstration
• # Understand the scope of client new customizations
• # Handling Customer queries and complaints in real time via phone, chat, email and ticket.
• # Being good associate between Customer & Technical team
• # Daily client customization update
• # Lineup new customizations, issues with technical team & prioritise it
• # Must be fluent in clear easy to understand spoken English
• # Must have excellent written and spoken communication skills
• # Additional hours working time required if necessary
• # Day working time
• Role Operations Executive
• Industry Type: IT-Software, Software Services
• Functional Area :: Travel IT Software
• Employment Type : Full Time, Permanent
• Role Category : Technical Support & Training