Telecalling Manager

Designation: CCE

Experience

• 0 to 2 Years
• Process: Collection / Recovery (Banking/NBFC/Telecom)
• Location: South Delhi (Lajpat Nagar Part-2)
• <u>Job KPI :-</u>
• Manage large amounts of outbound calls in a timely manner
• Follow communication &quot;scripts&quot; when handling different topics
• Identify customers&#39; needs, clarify information, and research every issue
• and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the
• extra mile
• Keep records of all conversations in our call center database in a
• comprehensible way
• Frequently up skill trainings/refreshers for improvement in
• performance.
• Meet personal/team qualitative and quantitative targets
• Target based calling with major focus on conversion