Telecaller

1. Answering phones and explaining the product and services offered by the company.

2. Contacting existing customers as well as prospective customers using scripts.

3. Obtaining customer information and other relevant data.

4. Asking questions to the customer and understanding their specifications.

5. Resolving queries and issues related to the products and services.

6. Maintaining the database of the customers on a regular basis.

7. Suggesting solutions based on customer’s needs and requirements.