Telecaller

Responsibilities

• Make out bond calls, inquires received from CRM.
• Contact Existing customers to inform them about Hair and skin treatments using scripts.
• Answer questions about products.
• Ask questions to understand customer requirements and close sales.
• Coordinate with clinic and line up the appointments for doctors
• After clinic visit call client for feedback.
• Enter and update customer information in the database.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus