Customer Support Representative

Job Description

• FOR CUSTOMER SUPPORT EXECUTIVE:
• 1)Handle inbound calling for customer service.
• 2)Identify and assess customers’ needs to achieve satisfaction.
• 3)Build sustainable relationships and trust with customer accounts through open and interactive
• 4)communication skills.
• 5)Provide accurate, valid, and complete information by using the right methods/tools.
• 6)Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• 7)Conduct follow-ups to ensure complete resolution of issues.
• 8)Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines, and policies.
• 9)Take the extra mile to engage customers.
• 10) Maintain all follow up calls and data entry in master data.
• 11) Provide the details of prospective clients, vendors, candidates or contractors to the respective departments.
• 12) Collecting customer details and other pertinent data for additional sales follow-up.
• 13) Addressing queries, keeping track of calls, sales, and other useful information.
• 14) Recognizing consumer wants and responding to product or service-related inquiries.
• 15) Performing after-sales follow-up, investigating customer input and assessing customer happiness.
• 16) Getting in touch with prospective clients using their preferred mode of communication.
• 17) Keeping track of all successful and unsuccessful sales attempts.
• 18) Participating in regular team meetings to define progress and performance criteria.
• 19)  Maintaining operations by adhering to policies, methodologies, and functional changes.
• 20)  The ability to persuade others with language and skill in order to sell a product or service.