Duty Manager

Job Purpose : To head the cinema operations as a revenue centre head for ensuring & meeting the customer satisfaction scores and revenue targets through efficient operations centred on the standard operating procedures and fair people management practices.

Roles And Responsibilities :

• Co-ordinate and control the day-to-day operations of Concessions and Box-Office.
• Maximize profitability with adequate cost control.
• Local Area Marketing to increase admissions to the Gold class cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
• Plan and implement the On the Job Training/Operational Training for AM and GRA/GRE in coordination with the training team, for operational efficiency.
• Refer, select candidates and conduct functional interviews for selection of right resources for sustained effective operations of the Cinema.
• Track and direct the performance of the Gold class cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
• Develop a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.
• Ensure redressal of all customer complaints at the cinemas within stipulated timelines.
• Facilitate implementation of all marketing drives at the cinema as per the corporate directives.
• Ensure accurate and timely reporting of site performance against the targets for consistent tracking and timely mid-course correction by the management.
• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
• Train the cinemas team in filing of statutory reports and reports and ensuring adherence to the statutory requirements.
• Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema.
• Responsible to the Area Manager for delivery against targets.
• Responsible to External customers for ensuring value service delivery.
• Responsible to the Area Manager for delivery against targets.
• External customers for ensuring value service delivery