Risk Management Coordinator

The Risk Management Coordinator will:

• Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
• Identify opportunities to eliminate process redundancy
• Leverage technology and innovation to bring continuous improvement to the operational processes
• Works effectively in a cross-functional environment
• Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
• Draft SOPs for the team to improve the customer experience and/or internal efficiency
• Assist team with performance improvement efforts
• Identifies gaps in controls and processes and escalates to manager
• Maintain subject matter expertise specific to job functions and general industry awareness
• Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
• Drive root cause analysis of escalations
• All other duties as assigned 

Basic qualifications

• Must be fluent in English in written and verbal communication
• A passion for reading.
• Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.
• Ready to work in 24/7 support model- Work from office, Location: Chennai
• Ability to work in a fast-paced, production-oriented environment.
• Exceptional level of organizational skills.
• Possess accountability for executing the self-publishing review to achieve operational goals.
• Willingness to challenge status quo.
• Must be able to think creatively and possess strong analytical and problem solving skills.
• Experience in identifying opportunities to simplify and/or automate complex processes.
• Educational qualification of Bachelor's Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)
• 2+ years of work experience

Additional Information:

• Information security:You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policy
• Relocation and accommodation: Amazon will not include any relocation bonus/assistance and the process of relocating to the office location has to be borne by the candidate.
• Ergonomic Furniture:In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace
• Shift timings: Shift timings - 3 pm to 12 midnight
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off) Weekly off - Friday and Saturday / Sunday and Monday / Tuesday and Wednesday. All 5 days are work from office.