Tele Caller

Job Title: Telecaller Executive - Debt Recovery

Job Description

• As a Telecaller Executive in Debt Recovery within a Business Process Outsourcing (BPO)
• environment, you will be responsible for communicating with individuals to recover
• outstanding debts. Your primary objective will be to negotiate payment arrangements,
• facilitate settlements, and ensure the timely collection of overdue payments while
• maintaining positive relationships with debtors.

Key Responsibilities

•  Contact debtors via telephone to discuss overdue accounts and negotiate
• payment plans or settlements.
•  Utilize effective communication and negotiation skills to persuade debtors to
• fulfil their financial obligations.
•  Maintain accurate records of all communication and transactions with debtors.
•  Follow company policies and procedures as well as legal

Requirements & Details

• governing
• debt collection practices.
•  Provide professional and courteous assistance to debtors, addressing any queries
• or concerns they may have regarding their debts.
•  Collaborate with internal departments, such as legal and finance, to resolve
• complex cases or escalate issues when necessary.
•  Meet or exceed assigned targets for debt recovery and collections.
•  Adhere to compliance regulations and guidelines to ensure ethical and lawful
• debt collection practices.
•  Continuously update knowledge of debt recovery laws, regulations, and industry
• best practices.
•  Participate in training sessions and workshops to enhance skills and improve
• performance in debt recovery.