System Support Engineer

•  Installation and configuration of Windows based operating systems (Windows 7,8&10) • Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
• • Troubleshooting all types of Hardware and software applications problems.
• • Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery.
• • Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
• • Installation and configuring of wireless Data Cards in users laptops.
• • Exposure in Active Directory user creation & deletion
• • Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
• • Troubleshooting hardware, software & networking problems.
• • Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• • Regular data & mail backup of MS outlook (PST files).
• • Password creation & resetting to end users through remote desktop
• • Good

Experience

• in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
• • Remotely resolving application problems and network problems and mail configuration through net meeting, remote desktop sharing
• • Resolving tickets with in the SLA which is raised from End User side.
• • Maintaining Assets through Asset Management Tool
• • Recommend new processes and procedures, equipment and software
• • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/200