Call Center Executive

• Manage incoming calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

    The minimum qualification for this role is 12th Pass and 0 - 1 years of experience.

• Skills Required 

           Computer Knowledge
           Domestic Calling  
         Query Resolution

• Job Highlights

          Hindi, Gujarati.